Terms of service

Overview

Welcome to Cardanzo. Throughout these Terms, the words “we”, “us” and “our” refer to Cardanzo. Cardanzo is a trading name of ECOMMERCE CONSULTANTS (UK) LTD, a company registered in England and Wales (company number 16468186). Cardanzo operates this store and website, including the information, content, features, tools, products and services made available through it, to provide you, the customer, with a curated shopping experience (the “Services”). Cardanzo is powered by Shopify, which helps us make the Services available to you.

These terms and conditions, together with any policies referenced in them, are referred to as these “Terms of Service” or “Terms” and explain your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and include provisions relating to warranty disclaimers and limitations of liability.

By visiting, accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, you should not access or use the Services.

Your rights as a New Zealand consumer

Nothing in these Terms of Service limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, where those Acts apply to you. If any provision of these Terms would have that effect, that provision does not apply to you.

Where goods are supplied to a consumer, the guarantees under the Consumer Guarantees Act cannot be contracted out of, and we do not attempt to do so. Where you acquire goods for the purposes of a business, the Consumer Guarantees Act does not apply and the disclaimers and limitations in Sections 15 and 16 operate in full.

Section 1: Access and account

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or the age of majority in the country where you live, and that you have given us permission to allow any minor dependents under your care to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing details, payment information, and shipping information. You represent and warrant that all information you provide through our store is accurate, current, and complete, and that you have the necessary rights to provide this information.

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to another person.

Section 2: Our products

We make every reasonable effort to display and describe our products accurately in our online store. However, product colours or appearance may vary depending on the device you use, as well as your screen settings and configuration.

Natural variation between individual items, and differences in how a product photographs, are normal. This does not affect your right to goods that are of acceptable quality and match their description under the Consumer Guarantees Act.

Product descriptions may be changed at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic area, or jurisdiction on a case-by-case basis.

Section 3: Orders

When you submit an order, you are making an offer to purchase. Cardanzo may accept or reject your order at its discretion. Your order is not considered accepted until Cardanzo confirms acceptance. We must receive and process your payment before your order can be accepted. Please check your order carefully before submitting it, as Cardanzo may not be able to accommodate cancellation requests once an order has been accepted. If we decline, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided when the order was placed.

You may cancel your order free of charge within 12 hours of placing it. After that, or once your order has shipped, our Return and Refund Policy applies.

Returns and exchanges are handled in accordance with our Return and Refund Policy, which sits alongside — and does not replace — your rights under the Consumer Guarantees Act.

You represent and warrant that your purchases are for personal or household use only and are not intended for commercial resale or export.

Section 4: Prices and billing

All prices displayed on this store are in New Zealand Dollars (NZD) and include GST where it applies. Shipping is free on every order within New Zealand, and no customs duties or import charges are payable by you — any such charges are settled by us before your parcel moves. The total shown at checkout is the total you pay.

Prices, discounts, and promotions may change without prior notice. The price charged for a product will be the price shown at the time your order is placed and will appear in your order confirmation email.

Prices displayed in our online store may differ from prices available in physical stores or in online or other stores operated by third parties. From time to time, we may offer promotions through the Services that affect pricing and are governed by separate terms and conditions. If there is a conflict between promotional terms and these Terms, the promotional terms will apply.

You agree to provide accurate, complete, and current purchase, payment, and account information for all purchases made through our store. You also agree to promptly update your account and other details, including your email address, card numbers, and expiry dates, so we can complete your transactions and contact you when needed.

You represent and warrant that (i) the payment information you provide is true, accurate, and complete, (ii) you are authorised to use the payment method for the purchase, (iii) charges you incur will be honoured by your payment provider, and (iv) you will pay all charges incurred by you at the posted prices.

Section 5: Shipping and delivery

All delivery timeframes published on this store are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or other events beyond our reasonable control. This does not affect your right to a remedy where goods are not delivered within a reasonable time.

Risk of loss or damage passes to you when the goods are delivered to you, or to a person you have nominated to receive them — not when they are handed to the carrier. If your order is lost or damaged in transit, contact us and we will replace or refund it at no cost to you.

Details of dispatch origin, handling times, transit times and tracking are set out in our Shipping Policy.

Section 6: Intellectual property

The Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement of such materials, are owned by Cardanzo, its affiliates, or licensors and are protected by applicable copyright, trademark and other intellectual property laws.

These Terms allow you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly stated in these Terms, nothing grants or should be interpreted as granting you any licence or rights under any patent, trademark, copyright, or other intellectual property belonging to Cardanzo, Shopify, or any third party. All rights not expressly granted are reserved by Cardanzo.

Cardanzo’s names, logos, product names, service names, designs, and slogans are trademarks of Cardanzo or its affiliates or licensors. You may not use these trademarks without prior written permission from Cardanzo. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services belong to their respective owners.

Section 7: Optional tools

As part of the Services, you may be given access to tools provided by third parties. We do not monitor, control, or have input over these tools.

You acknowledge and agree that access to these tools is provided “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement. Subject to Section 16, we will not be liable for any issue arising from or related to your use of optional third-party tools.

Section 8: Third-party links

The Services may include materials and links to websites provided or operated by third parties, including embedded third-party features. We are not responsible for reviewing or evaluating the content or accuracy of third-party materials or websites you choose to access. If you leave the Services to access third-party materials or websites, you do so at your own risk.

Please review the third party’s policies and practices carefully before entering into any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

Section 9: Relationship with Shopify

Cardanzo is powered by Shopify, which allows us to provide the Services to you. However, all sales and purchases made through our store are made directly with Cardanzo. By using the Services, you acknowledge and agree that Shopify is not responsible for any part of any sale between you and Cardanzo. Your rights against Cardanzo as your contracting party, including under the Consumer Guarantees Act, are unaffected.

Section 10: Privacy policy

All personal information we collect through the Services is governed by our Privacy Policy, and certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, in order to provide services to you. Please review our Privacy Policy for more information about how we, Shopify, and our partners use your personal information.

Section 11: Feedback

If you submit, upload, post, email, or otherwise provide any ideas, suggestions, feedback, reviews, proposals, plans, or other content, collectively referred to as “Feedback,” you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display that Feedback in any medium and for any purpose, including commercial purposes. For example, we may use this licence to operate, provide, evaluate, enhance, improve, and promote the Services and to carry out our obligations and exercise our rights under these Terms of Service.

You represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting the Feedback; and (iii) your Feedback complies with these Terms. We have no obligation to (1) keep your Feedback confidential; (2) provide compensation for your Feedback; or (3) respond to your Feedback.

We may, but are not required to, monitor, edit, or remove Feedback that we reasonably determine to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, otherwise objectionable, or in violation of any party’s intellectual property rights or these Terms of Service.

You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your Feedback will not contain libellous, unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website. You must not use a false email address, impersonate another person, or otherwise mislead us or third parties about the origin of any Feedback. You are solely responsible for the Feedback you submit and for its accuracy.

Section 12: Errors, inaccuracies and omissions

From time to time, information on or within the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information at any time without prior notice.

Where a product you have ordered was affected by an obvious pricing or description error that a reasonable person would recognise as an error, we may decline or cancel the order. If we do, we will refund you in full without delay.

Section 13: Prohibited uses

You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws, rules, regulations, or ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to transmit or arrange the sending of unsolicited advertising or promotional material, including “junk mail,” “chain letters,” or “spam”; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any conduct that restricts or interferes with anyone’s use or enjoyment of the Services.

In addition, you agree not to: (a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or bypass the security features of the Services, any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account if we reasonably determine that you have breached these Terms. Your statutory rights in respect of orders already placed are unaffected.

Section 14: Termination

We may terminate this agreement or your access to the Services, or any part of them, where you have breached these Terms or where we reasonably need to do so. You will remain responsible for all amounts due up to and including the date of termination. Orders already accepted are unaffected.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Guarantees and Disclaimers, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature are intended to survive termination.

Section 15: Guarantees and disclaimers

Goods supplied through this store come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993, including guarantees as to acceptable quality, fitness for purpose, and correspondence with description. If goods fail to meet a consumer guarantee, you are entitled to a remedy under that Act, and we will meet the cost of returning the goods to us.

General information published on this website, such as styling guidance or care advice, is provided for general information only and is not a representation about any particular product.

Except to the extent that the Consumer Guarantees Act or any other law that cannot be excluded applies, and except as expressly stated by Cardanzo, the website itself is provided on an “as is” and “as available” basis, without representations, warranties or conditions of any kind, whether express or implied. We do not guarantee that access to the website will be uninterrupted, timely, secure, or error-free.

Where you acquire goods for the purposes of a business, the Consumer Guarantees Act does not apply and the disclaimers in this Section operate in full.

Section 16: Limitation of liability

Nothing in these Terms limits our liability where that liability cannot be limited by law, including liability under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, liability for death or personal injury caused by our negligence, or liability for fraud or fraudulent misrepresentation.

Subject to the paragraph above, and to the fullest extent permitted by law, our total aggregate liability to you arising out of or in connection with any order is limited to the amount you paid for the goods concerned.

Subject to the first paragraph above, we are not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of savings, loss of data, or replacement costs, whether based in contract, tort (including negligence), strict liability, or otherwise.

Where you acquire goods for the purposes of a business, the Consumer Guarantees Act does not apply and the limitations in this Section operate in full.

Section 17: Indemnification

Where you use the Services otherwise than as a consumer, you agree to indemnify, defend, and hold harmless Cardanzo, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, payable to any third party and arising out of or related to (1) your breach of these Terms of Service, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that any failure to notify you promptly will not release you from your obligations unless you are materially prejudiced. We may control the defence and settlement of such claim at your expense, including the choice of counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent, which must not be unreasonably withheld. You agree to cooperate reasonably in the defence of indemnified claims.

Section 18: Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent allowed by applicable law, and the unenforceable portion will be deemed severed from these Terms of Service. This determination will not affect the validity or enforceability of the remaining provisions.

Section 19: Waiver; entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Services, replacing any prior or contemporaneous agreements, communications, and proposals, whether oral or written, including any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service will not be interpreted against the drafting party.

Section 20: Assignment

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations to a successor business, in which case your rights under these Terms are unaffected.

Section 21: Governing law

These Terms of Service, and any separate agreements through which we provide you Services, are governed by the laws of New Zealand. You and Cardanzo submit to the non-exclusive jurisdiction of the New Zealand courts.

If you are a consumer resident outside New Zealand, mandatory consumer protection rules of the country where you live continue to apply to you, and this choice of law does not deprive you of the protection those rules give you.

Section 22: Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 23: Changes to terms of service

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. We will notify you of any material changes to these Terms as required by applicable law, and such changes will take effect on the date stated in the notice. Orders already placed are governed by the Terms in force at the time you placed them.

Section 24: Complaints and dispute resolution

If something has gone wrong, email us first at support@cardanzo.com. Most issues are resolved within a day or two.

If we cannot resolve it between us, New Zealand consumers can take a claim to the Disputes Tribunal, contact the Commerce Commission at comcom.govt.nz about conduct under the Fair Trading Act, or contact Consumer Protection at consumerprotection.govt.nz.

Contact Information

Questions about an order, or just want to say hello? We're only ever an email away.

Email: support@cardanzo.com
Phone: REPLACE — add a working NZ number
Support Hours: Monday to Friday, 8:00 AM – 6:00 PM NZT

We work standard New Zealand hours and aim to respond to every enquiry within 24 hours.