Shipping policy

Shipping Summary

Shipping cost	Free on every order
Order cut-off time	12:00 PM NZT
Handling time	1–3 business days (Monday–Friday)
Transit time	5–7 business days (Monday–Friday)
Total estimated delivery	6–10 business days (Monday–Friday)
Delivery area	New Zealand only

Do You Charge for Shipping?

No — every order ships free of charge. There's no minimum spend to hit and nothing added at checkout.

Delivery Area

At this time, we only deliver within New Zealand.

Processing Time

Orders are usually packed and ready to ship within 1–3 business days (Monday–Friday) of your order being placed.
Orders placed before our 12:00 PM NZT cut-off go out the same day; anything after moves to the next business day. We don't process orders on weekends or public holidays.

Transit Time

Once your bag leaves us and is with the carrier, expect 5–7 business days (Monday–Friday) in transit. This can vary slightly depending on where in New Zealand you're located.

Total Delivery Time

From the moment you place your order to the moment it lands on your doorstep, plan on 6–10 business days (Monday–Friday).

These are estimates only — expect things to run a little slower during busy periods like holidays.

Tracking Your Order

Once your order is on its way, we'll email you a tracking number straight away. You can also check its progress anytime on our Track Order page.

If it's been 3 business days with no tracking update, or your tracking number isn't working, email support@emmaboutique.nz and we'll get it sorted.

Damaged Package

We take care when packing every order, but bumps in transit can still happen. If your bag arrives damaged, email us within 30 days of delivery at support@emmaboutique.nz with your order number and a photo of the damage. We'll send a free replacement or issue a full refund, whichever you'd prefer.

Missing Package

First, take a look around your property and check with neighbours — parcels sometimes end up somewhere unexpected. Still no sign of it? Get in touch at support@emmaboutique.nz within 7 days and we'll help track it down.

Changing your Shipping Address

Please double-check your address carefully at checkout. If you notice a mistake right after placing your order, email us straight away at support@emmaboutique.nz. We'll do our best to update it before your order ships, but once it's in processing we can't promise a change.

Contact Information

Questions about an order, or just want to say hello? We're only ever an email away.

Email: support@emmaboutique.nz

Support Hours:
Monday to Friday, 8:00 AM – 6:00 PM NZT

We work standard New Zealand hours and aim to respond to every inquiry within 24 hours.